Terms of Service

By creating a Pokea account or using any Pokea service, you agree to be bound by these Terms of Service and our Privacy Policy. If you are using Pokea on behalf of a business, you represent that you have the authority to bind that business to these terms. If you do not agree to these terms, you may not use Pokea.

Pokea provides point-of-sale software, payment processing, and business management tools accessible via our mobile app (Android and iOS) and web dashboard. We may add, change, or remove features at any time, though we will give reasonable notice for significant changes. We grant you a limited, non-exclusive, non-transferable licence to use Pokea for your own business purposes during the term of your subscription.

To use Pokea you must create an account with a valid email address and password. You are responsible for: • Keeping your login credentials secure. • All activity that occurs under your account. • Ensuring all information you provide is accurate and kept up to date. You must notify us immediately at hello@kashpoint.co.tz if you suspect unauthorised access to your account. We recommend enabling two-factor authentication.

Pokea offers both a free Starter plan and paid subscription plans. Paid plans are billed monthly or annually in Tanzanian Shillings (TZS). In addition to the subscription fee, a transaction fee applies to payments processed through Pokea Payments. Prices may change with 30 days' notice. If you do not agree to a price change, you may cancel your subscription before the change takes effect. Subscription fees are non-refundable except where required by applicable law.

Payment processing is provided by Stripe and other payment processors. By accepting payments through Pokea, you also agree to the terms of service of these payment processors. Pokea acts as an agent for payment collection on your behalf. Payouts are made to your nominated bank account or mobile money wallet subject to verification and applicable processing times. We reserve the right to withhold or reverse payouts if we detect suspected fraud, chargebacks, or violations of these terms.

You agree to use Pokea only for lawful purposes and in accordance with these terms. You must not: • Use Pokea to sell illegal goods or services. • Process payments on behalf of third parties without authorisation. • Reverse-engineer, decompile, or attempt to extract the source code of the Pokea app. • Interfere with or disrupt our infrastructure, servers, or networks. • Use automated means to access the service without our permission. • Impersonate any person or entity. We reserve the right to suspend or terminate accounts that violate these policies without notice.

You retain ownership of all business data you input into Pokea — including your inventory, customer records, and transaction history. We process this data on your behalf to provide the service. You grant Pokea a limited licence to store, process, and display your data as necessary to operate the service. We will not use your business data for any purpose other than providing and improving the Pokea service. For more details on how we handle your data, see our Privacy Policy.

All software, designs, trademarks, and content that make up the Pokea platform are the intellectual property of Revoltek Ltd and are protected by copyright, trademark, and other applicable laws. You may not copy, reproduce, distribute, or create derivative works based on any part of the Pokea platform without our written permission.

Pokea is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the service will be uninterrupted, error-free, or completely secure. To the maximum extent permitted by applicable law, Pokea's liability for any claim arising from or related to these terms or the service is limited to the amount you paid to us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

You may cancel your Pokea account at any time from the settings in the web dashboard. Cancellation takes effect at the end of your current billing period for paid plans. We may suspend or terminate your account if you violate these terms, fail to pay fees, or if we reasonably believe your use of the service poses a legal or security risk. On termination, you will lose access to your account. You may export your data before termination. We will retain your data for up to 90 days after termination unless you request earlier deletion.

These Terms of Service are governed by the laws of Tanzania. Any disputes arising from these terms or the Pokea service shall be resolved in the courts of Dar es Salaam, Tanzania. If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

We may update these Terms of Service from time to time. We will notify you of material changes via email or an in-app notice at least 14 days before the changes take effect. Continued use of Pokea after the effective date constitutes acceptance of the updated terms.

If you have questions about these terms, please contact us: Email: hello@kashpoint.co.tz Address: Revoltek Ltd, Dar es Salaam, Tanzania